Jira Integration

Jira Connection

We use direct API integration to connect with Jira. To set up the connection, you'll need the following credentials:

1. Navigate to Settings → Integrations
2. Find "Jira" in the integrations list
3. Click "Connect" or "Set Up"
4. Enter the required credentials:
   • Email: All Jira updates will be made using this user account
   • Domain: Your Atlassian domain (e.g., company-name.atlassian.net)
   • API Token: Your Jira API token
5. Click "Connect" to establish the connection
6. The integration status will show as "Connected"

Data Synchronization

Data syncs between the platform and Jira automatically every 2 hours.

Imported Data:

We import the following Jira data:

• Tickets: All issues from your Jira projects
• Projects: Available projects in your Jira instance
• Statuses: Issue status configurations
• Work Types: Issue types (Story, Task, Bug, etc.)
• Priorities: Issue priority levels
• Transitions: Available workflow transitions

Troubleshooting

Connection issues:

• Verify your Atlassian domain is correct
• Check that the API token is valid and not expired
• Ensure the user account has proper project access
• Review Jira API access logs

Sync errors:

• Disconnect and reconnect the integration
• Verify the user account has proper permissions
• Review error messages in the integration status page

Permission issues:

• Ensure the user has access to the required projects
• Check Jira project role configurations