Performance

Slow Loading

Problem: Pages or features load slowly.

Solutions:

1. Check Internet Connection:
   • Test connection speed
   • Switch to a faster network if available
   • Close bandwidth-intensive applications
2. Browser Optimization:
   • Clear browser cache and cookies
   • Close unnecessary browser tabs
   • Disable resource-heavy browser extensions
3. Browser Update:
   • Update to the latest browser version
   • Older browsers may have performance issues
4. Hardware:
   • Close other applications using system resources
   • Ensure sufficient RAM available
   • Check if device meets minimum requirements
5. Platform Status:
   • Check platform status page for known issues
   • High traffic periods may cause slowdowns
6. Data Volume:
   • Large numbers of recordings/meetings may slow loading
   • Use filters to reduce data loaded
   • Consider organizing content into folders

Processing Delays

Problem: Recordings take longer than expected to process.

Understanding Processing Times:

• Processing Speed: Typically 2-5 minutes per hour of recording
• Factors Affecting Speed:
  • Recording length
  • Audio quality
  • Number of speakers
  • Platform load
  • File complexity

Solutions:

1. Wait Period:
   • Allow sufficient time for processing
   • Very long recordings may take 30+ minutes
2. Check Processing Queue:
   • Multiple uploads process in queue
   • Earlier uploads process first
3. File Optimization:
   • Higher quality files may process faster
   • Very low quality may require more processing
4. Contact Support:
   • If processing exceeds 24 hours, contact support
   • Provide recording ID for investigation

Sync Delays

Problem: Calendar or integration syncs are slow.

Solutions:

1. Sync Frequency:
   • Automatic syncs occur every 5-15 minutes
   • Use "Sync Now" for immediate updates
2. Data Volume:
   • Large numbers of meetings/records slow syncs
   • Syncs process incrementally
3. Third-Party Service:
   • Check third-party service status
   • Their API delays affect sync speed
4. Manual Sync:
   • Use manual sync for immediate updates
   • Automatic syncs may be queued
5. Integration Health:
   • Check integration status page
   • Unhealthy integrations sync slower

Performance Optimization

Tips to Improve Performance:

1. Organize Content:
   • Use folders to organize recordings
   • Archive old content
   • Delete unnecessary recordings
2. Use Filters:
   • Filter views to load less data
   • Search instead of browsing all content
3. Browser Best Practices:
   • Keep browser updated
   • Clear cache regularly
   • Limit open tabs
4. Network Optimization:
   • Use stable, high-speed connection
   • Avoid peak usage times if possible
   • Use wired connection for large uploads
5. Manage Integrations:
   • Disable unused integrations
   • Reduce sync frequency if not needed
   • Monitor integration health